FAQs

Do you make custom orders? 
Yes. We do have Large selection of jewelry which you can customize with your own message. Contact us through email or WhatsApp.
 
How can I request more information regarding a specific piece (carat weight, metal weight, bead clarity, measurements etc)?
If the information that you are looking for about an item is not included in the description on our website, you can submit a request through email. We will do our best to accommodate your request as soon as possible.

I was unsuccessful placing an order on your site. Why has my credit card been charged?
If your orders were not successful your credit card will not be charged. Any transactions reflected on your account are authorizations only and will automatically disappear withing a few days depending on your bank’s procedures.
 
I did not receive my order confirmation email. Can you resend it to me?
An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please contact customer service and they will forward a copy to your confirmed email address.

Do you ship internationally?

FedEx Expedited Shipping: 3 - 5 Days (Include holidays)

Free Shipping (EPacket) : 10 - 20 Days (Include holidays)

Pay attention:Our default shipping method is EPacket. 


 
I put the wrong shipping address, or made a mistake on my order, can you change it?
If you receive an order confirmation email and notice a mistake with the order, please contact us at email kingkacustomer@gmail.com If it’s after business hours, leave us a clear and detailed message with your name, phone number and your order number (if available).